Refund Policy

Cancellation before shipment:

If you wish to cancel an order or item(s) that have not yet been shipped, please contact us at sales@aerohelisupplies.com or call us on +1 (647) 679 - 9017 (10am – 6pm).

In such cases, upon receiving your cancellation request, we will cancel the order, and the refund will be processed within 24-48 business hours.

Cancellation post shipment:

If you want to cancel an order that has already been shipped but not yet delivered, please reach out to us at sales@aerohelisupplies.com

If you have cancelled an order that has already been handed over to the courier company, we advise you not to accept the delivery. Once we receive the product(s) back and verify its packaging/condition, we will initiate the refund within 24-48 business hours.

Refund Process:

- For cancellation before shipment, the refund will be processed within 24-72 business hours after receiving the cancellation request.

- For cancellation after shipment or return of products, the refund will be processed once we receive and verify the products at our warehouse.

- For payments made through credit/debit cards or net banking, the refund will be processed back to the same account within 24-72 business hours after receiving the products. It may take an additional 2-3 business days for the amount to reflect in your account.

- For cash on delivery transactions, we will provide a refund through painless coupons, which can be used for future purchases. This process will be completed within 24-48 business hours after receiving the products.

- Note: If you used discount vouchers during payment and cancel your order, the vouchers will be considered used.

Returns, Replacements, and Refunds:

To initiate a return or replacement request, please follow these steps within 3 days of order delivery:

Step 1: Contact our Customer Support team via email (sales@aerohelisupplies.com) and provide your order ID details along with the request and supporting images.

Step 2: We will arrange for product pickup within 2-4 business days. Replacement will be initiated only if the products are received in their original packaging with seals, labels, and barcodes intact.

Step 3: Refunds for returns are applicable only if the product is out of stock. In other cases, replacement will be provided.

Damaged, Defective, or Wrong Products:

If you receive a damaged, defective, or wrong product, initiate a replacement request within 3 days of delivery:

Step 1: Contact our Customer Support team via email (sales@aerohelisupplies.com) and provide your order ID details along with images and an unboxing video.

Step 2: We will arrange for product pickup within 2-4 business days. Replacement will be initiated upon receiving the products in their original packaging with seals, labels, and barcodes intact.

Note: Free gifts received with the order must be returned along with the originally delivered product.